[Ham-Computers] E-mail attachment problems.

[Selene]

Hi Ron -- I'm the person Kurt was talking about, with the attachment problem.  He suggested I join this 
forum...

"Is she using WEB mail and not telling you?"

No, I only use web mail when I'm at another computer.  I download my mail to Outlook Express at home.

"Has she tried to save the file to "her" directory then open it there?"

I did try this recently.  If I double-click the file from my directory, I get the same problem.  However, if I 
right-click, select "open with", and then use a different program, it will open.  I'm thinking the problem may 
have something to do with Earthlink Total Access Mailbox, maybe...  That's their email program, which I don't 
use.

I've talked to Earthlink's tech support people about this.  The first person wanted to do a "remote" session 
with my computer, which I allowed up until the point she started poking around in the registry.  At that point 
I got nervous and terminated the session, and subsequently developed numerous problems with my computer 
spontaneously disconnecting from the internet over and over again...  After two days of frustration, I 
contacted Earthlink again, this time about the connection problems.  The first person I talked to was unable 
to help me.  She connected me with her supervisor, who did solve the connection problem.  I then asked him 
about the problem I'm having with attachments, and he just told me that Earthlink never puts a password on 
anything...  So much for their tech support!

Anyway, I guess what I'll do is just save the attachments and open them with a different program.  That works, 
and it's easier than beating my head against the wall trying to figure out why I keep getting a password 
prompt!

Thanks for your help!

Carole



----- Original Message ----- 
From: "Ron Youvan" <ka4inm at tampabay.rr.com>
To: "Computers (or other) used for amateur radio, communications, or experimenting" 
<ham-computers at mailman.qth.net>
Sent: Saturday, October 20, 2007 11:09 AM
Subject: Re: [Ham-Computers] E-mail attachment problems.


> She clicks the paper clip, ...

> She clicks on the attachment to open it.

> A box appears in the center of her screen entitled "Mail Attachment" and it
> asks if she wants to open it or cancel.  There is a line "Always ask before
> opening this type of file" which has a checkbox next to it, the box is
> checked.

> She clicks "open".  Another box appears called "Identity Login"  It has her
> earthlink user name and the password area is blank.

> She enters her password for her earthlink account and clicks "OK"

   If she has downloaded the mail to her computer why would she need to
enter her earthlink pass word, that makes no sense.  Sounds like here
mail client is mis-configured.  Is she using WEB mail and not telling you?

> Another box appears over the "Identity Login" box, this one is called
> "Password Error" with a message of "The password you typed is incorrect".
> The only choice with this box is "OK".

> She forwards the forwarded e-mail with attachment to me, I click on it, it
> opens.

   Which proves the file isn't password protected.

> Any idea why she is unable to open attachments?

   Has she tried to save the file to "her" directory
then open it there?
-- 
     from Ron in Florida, in the heart of oppressive property TAXES
                   (It's not the millage, it's the valuation!)
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