[Ham-Computers] Norton Internet Security 2005

[Jay Eimer]

And then there's always this gotcha - they did the same thing with me, and
despite following their instructions to the letter (and I do know how - I'm
a true computer professional (developer)) - it didn't work.  It took 4 hours
on the phone to tech support (not counting the 4 MORE hours where it was
actually "running" the uninstall) for them to admit that it HADN'T
uninstalled correctly.

It took ME 4 MORE hours with various removal tools to try and find all
traces of it (and I know what I'm doing there, too).  Then I took it to a
"real" pro - my IT guy at work, and he found STILL MORE traces of NAV.

I took his evidence back to Norton.  They said to reinstall.  I said no
thanks - give me my money back.  They said format the HDD and reinstall.  I
repeated same.  At that point they said they "weren't going to waste any
more time" on me if I wasn't going to be "cooperative".  At that point I got
upset - and sent them a bill for 8 hours at my consulting rate, plus the
cost of the software.  Then they refunded the cost of the software.

But I'm not sure it was worth it.

Jay

-----Original Message-----
From: ham-computers-bounces at mailman.qth.net
[mailto:ham-computers-bounces at mailman.qth.net] On Behalf Of
jandlmiller at bellsouth.net
Sent: Saturday, November 19, 2005 20:52
To: ham-computers at mailman.qth.net
Subject: [Ham-Computers] Norton Internet Security 2005

If any of you have any **real** experience in using Norton Internet Security
2005 (or the McAfee equivalent) on a Gateway Solo 2150 laptop running under
the W98SE OS, I would be grateful if you would share your information.

>From time to time (too often) I get a "Ccapp" error screen.  I have assumed
this crash notification  was the result of Norton trying to update the
Anti-Virus part of this product.  "Ccapp" is one of the start-up items
appearing when I key Ctrl-Alt-Del.  I am really unsure what purpose "Ccapp"
serves.

Contacting Norton Tech Support so far has been useless; they said they don't
know what causes this error and want me to follow their procedure to totally
uninstall it, clean certain Registry areas pursuant to their specific
instructions, and then reinstall it.  Once this is done they say they will
promise to tell me what other software or hardware on my machine might be
causing this problem!  All of this seems to be somewhat of a fishing
expedition that I would assume to have been thoroughly tested during the
Norton beta stage.

I am aware that Norton products, probably quite a few of them, are
intolerant of being resident in machines that used either previous versions
of their own software, or other similar products to include but not be
limited to McAfee.

In my case, the NIS 2005 was installed by a professional computer service
technician who assumedly knew what he was about.  His work is thought to be
high quality and he is very much in demand.  Actually, McAfee was on this
laptop, and he told me that he removed "all traces" of McAfee because he
knew of the intolerance mentioned above.  He was not pleased with the way
McAfee did their live updates, and recommended I change to Norton.

A friend, who would best be described as a computer hobbyist and had another
serial number of this same product before he went to a Dell laptop, has
suggested that he was unsure whether either McAfee or Norton would work on
this machine.  He wondered whether or not the problem was a Gateway problem,
as in the BIOS or whatever.

It's an interesting thought that with this machine the problem is Gateway's
and neither Norton's nor McAfee's.

I have no problem in doing the total delete described by the Norton people,
except that once this total demise is accomplished, I might be better off to
drop Norton and go back to McAfee, if the reinstall is going to prove to be
a waste of time.

John W0IKT

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