[Ham-Computers] Norton Internet Security 2005

[jandlmiller at bellsouth.net]

If any of you have any **real** experience in using Norton Internet Security 2005 (or the McAfee equivalent) on a Gateway Solo 2150 laptop running under the W98SE OS, I would be grateful if you would share your information.

>From time to time (too often) I get a "Ccapp" error screen.  I have assumed this crash notification  was the result of Norton trying to update the Anti-Virus part of this product.  "Ccapp" is one of the start-up items appearing when I key Ctrl-Alt-Del.  I am really unsure what purpose "Ccapp" serves.

Contacting Norton Tech Support so far has been useless; they said they don't know what causes this error and want me to follow their procedure to totally uninstall it, clean certain Registry areas pursuant to their specific instructions, and then reinstall it.  Once this is done they say they will promise to tell me what other software or hardware on my machine might be causing this problem!  All of this seems to be somewhat of a fishing expedition that I would assume to have been thoroughly tested during the Norton beta stage.

I am aware that Norton products, probably quite a few of them, are intolerant of being resident in machines that used either previous versions of their own software, or other similar products to include but not be limited to McAfee.

In my case, the NIS 2005 was installed by a professional computer service technician who assumedly knew what he was about.  His work is thought to be high quality and he is very much in demand.  Actually, McAfee was on this laptop, and he told me that he removed "all traces" of McAfee because he knew of the intolerance mentioned above.  He was not pleased with the way McAfee did their live updates, and recommended I change to Norton.

A friend, who would best be described as a computer hobbyist and had another serial number of this same product before he went to a Dell laptop, has suggested that he was unsure whether either McAfee or Norton would work on this machine.  He wondered whether or not the problem was a Gateway problem, as in the BIOS or whatever.

It's an interesting thought that with this machine the problem is Gateway's and neither Norton's nor McAfee's.

I have no problem in doing the total delete described by the Norton people, except that once this total demise is accomplished, I might be better off to drop Norton and go back to McAfee, if the reinstall
is going to prove to be a waste of time.

John W0IKT