[GreenKeys] Information on Extel Printer.

[tony.podrasky]

GM OMs;

On 05/29/2013 07:55 AM, George B. Hutchison wrote:

> I was always getting removal orders from their manager in Salt Lake,
> and when I went to collect the stuff from the various non-payers,
> all they had to do was call him and he would verbally cancel the
> removal order.

Ahhh - the ol' "Marshmallow Management": As soon as there is any
kind of altercation, they will say and do anything to get out of it.

> UPI's philosophy seemed to be that it was better to service a
> non-payer as opposed to the demise of a client  that would use UPI.

I worked for a company like that - and knew they would go out of
business with that philosophy. In one meeting, when the ship was
sinking, they kept repeating the mantra "the customer is number 1".
When I couldn't take it any more I stood up and said: "you know
WHAT THE PROBLEM IS? - the COMPANY should be our number one
priority - and NOT the customer. Yeah, we need customers - PAYING
CUSTOMERS! Sure we've got happy customers: Why? - because you guys
are giving the store away! Free Upgrades, Free Repairs, Free service
calls outside of coverage." We're going broke - and fast! - but
we've got the happiest customers around. GREAT!

-- 
Tony J. Podrasky | When life give your lemons, make lemonade.
                  | Unfortunately, life would also have to
                  | give you sugar and water for that.
                  | - Enjoy your lemon juice.
                  |                    -Demotivational Poster