[GreenKeys] kudos for HAL

[David Christ]

I'm glad that HAL still remembers their midwestern roots.  I remember them well and even sold them parts once in the early days.

Here is another great tech company.   Elecraft is only 15 years old yet, but given their track record at 30 years they will still be giving outstanding customer service.  Free documentation and even free parts if appropriate.

What do they have in common?  Both started by a couple of guys who were interested in the users needs and not just making a buck.  Both did make a buck.  Being ethical and nice can pay off.

David K0LUM
On Jan 22, 2013, at 4:46 PM, Keith Lueck wrote:

> Hi all -
> 
> Just wanted to post some kudos for HAL Communications.  I bought an old ST-5000 on steal-bay that didn't come with a manual.  I emailed HAL this morning and this afternoon, I got an email from their gm (Joe Wittmer) with a pdf of the complete manual this afternoon.  I expected that it might not be available, or, that I'd have to pay for it, but he sent it to me gratis.  Actually, I was happy to receive any response at all, much less such a quick one.
> 
> How many other tech companies do you know of that would send you free documentation on a 30-year-old product?
> 
> Cheers,
> 
> Keith
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