[Elecraft] User's Dilemma

[Joe Subich, W4TV]

> They clearly aren't interested in setting up a third party repair
> center.
Given the cost of setting up and running a second "factory
warranty/repair center" it just doesn't make sense.  Notice
that none of the other radio manufacturers offer duplicate
facilities on the east/west coast ... even those that did so
at one time have pulled back.

The cost of facilities, duplicate test equipment, duplicate
spare/repair parts, etc. simply can not be amortized economically
across one or two technicians.  It's far more efficient to simply
add another technician or two (*IF* one can find a qualified tech)
"at the mothership".

73,

    ... Joe, W4TV


On 12/14/2023 12:38 PM, David Gilbert wrote:
> 
> People have been requesting that for years, but I've never even seen a 
> response from Elecraft on it.  I doubt they will this time either.  They 
> clearly aren't interested in setting up a third party repair center.
> 
> Dave   AB7E
> 
> 
> On 12/14/2023 8:38 AM, Pete Smith N4ZR wrote:
>> I love my K3/KPA-1500, and most all the Elecraft owners I know of 
>> around here share this enthusiasm.  Since the pandemic, though, the 
>> service department seems to be over-stressed, with delays of 5-7 weeks 
>> before repairs are begun seeming common.  For us on the East coast, 
>> you can add another 2 weeks for shipping.
>>
>> I wonder if maybe it's time for Elecraft to lighten the burden in 
>> Watsonville by empowering someone else (maybe on the East Coast) to do 
>> repairs.
>>