[Elecraft] Elecraft Tech Support and Service

[Doug Plunkett]

Fairly new to the hobby and I only own one rig - the KX3. I have found their tech support, and the company in general, to be second to none in terms of help and support! Based on the comments from my local club members on issues with other manufacturers, I doubt I’ll ever change brands!

Doug Plunkett
KE0GOM

Sent from my iPhone

> On Dec 7, 2022, at 9:22 PM, marvwheeler at nwlink.com wrote:
> 
> A lot of people seem to like to bad mouth Elecraft, particularly by some
> using other another brand equipment. Let me give you my todays experience
> with Elecraft.
> 
> 
> 
> At 12:45 pm PST I generated an email to Tech Support concerning a problem I
> am having with my P3 being difficult to power on.
> 
> At 12:50 pm PST I received a reply from Rob at Elecraft asking me for more
> information regarding power cabling etc.
> 
> At 1:07 pm PST I replied to the query.
> 
> At 2:35 pm PST I received another email from Rob.
> 
> AT 6:37 pm PST I replied.
> 
> At 6:52 pm PST I received an RMA from Elecraft.
> 
> At 6:54 pm PST I receiver ANOTHER email from Rob.
> 
> 
> 
> PLEASE NOTE THAT THE LAST TWO EMAILS FROM ROB WERE SENT AFTER NORMAL WORKING
> HOURS.
> 
> 
> 
> I would wager that you would never receive a tech support from either of the
> BIG 3 after working hours.
> 
> 
> 
> You certainly will not hear me bashing a company whose employees provide
> service like this.
> 
> 
> 
> Marv
> 
> KG7V
> 
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