[Elecraft] HELP! XFINITY SHUT OFF INTERNET DUE TO HAM ANTENNAS
Gwen Patton
ardrhi at gmail.com
Thu Oct 21 00:00:53 EDT 2021
Yeah...normally it takes a 4-hour series of phone calls, half of them
involving screaming invective, closing a bank account, and getting a credit
card replaced just to get RID of a Comcast/Xfinity account. I know, I had
to do it when we switched to Verizon FIOS the day it became available at
our location.
If you have any other option besides them, do yourself the favor of signing
up with that other option. Xfinity is horrible, and even though I had to
threaten lawsuits in perpetuity to get shut of them, they still send us
junk mail over a decade later.
-=-=-=-=-=-=-=-=-
73,
Gwen, NG3P
On Wed, Oct 20, 2021 at 8:42 PM AB2E Darrell <ab2e at hotmail.com> wrote:
> Eric,
> I'm skeptical. Did you receive anything in writing or see a letter from
> Comcast stating this?
> It sounds more like the Comcast tech taking it on himself to say you are
> being banned.
> I would call their customer service and check the status of your account,
> get something in writing if it's true, then contact your state authority
> that regulates telecoms, and file a complaint.
> I've never heard of anyone being banned as a customer by Comcast.
>
> 73 Darrell AB2E
>
>
>
>
>
> ________________________________
> From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net>
> on behalf of Kevin Cozens <kevin at ve3syb.ca>
> Sent: Wednesday, October 20, 2021 3:54 PM
> To: elecraft at mailman.qth.net <elecraft at mailman.qth.net>
> Subject: Re: [Elecraft] HELP! XFINITY SHUT OFF INTERNET DUE TO HAM ANTENNAS
>
> On 2021-10-20 2:21 p.m., eric norris via Elecraft wrote:
> > Xfinity, our internet provider, showed up at 7:30am this morning, to
> > explain to the XYL that we were being cut off for good because my amateur
> > radio activities had caused wide area outages.[snip]
> > They told her the antennas themselves--absent any power--were the problem
>
> Anyone telling you the mere presence of an antenna is the source of problem
> is someone who has absolutely no idea what they are talking about.
>
> Ask them for a list of the dates, times, and durations of some of the area
> wide outages and compare that information against your log book to see if
> there is any correlation.
>
> It is very likely there are other hams in your area. It could be someone
> else causing the problem who may not be an Xfinity customer. If any ham
> radio, or other radio transmissions, are causing their systems problems it
> shows they haven't properly protected their equipment from stray RF and/or
> they have a problem with an installation somewhere.
>
> --
> Cheers!
>
> Kevin.
>
>
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