[Elecraft] HELP! XFINITY SHUT OFF INTERNET DUE TO HAM ANTENNAS

[Jim Brown]

Hi Eric,

The problem is clearly in their system and/or customer-connected 
equipment. The most likely causes are 1) badly installed coax 
connectors; 2) customer-installed tap-offs; 3) Pin-One Problems in 
Comcast and/or customer-equipment; 4) modems and/or routers with poor RF 
rejection.

I suggest you do three things. 1) Find an alternate internet provider, 
2) get ARRL involved, and 3) operate at you highest practical power 
level as often as possible.

73, Jim K9YC

73On 10/20/2021 11:21 AM, eric norris via Elecraft wrote:
> Dear Gang:
> Xfinity, our internet provider, showed up at 7:30am this morning, to explain to the XYL that we were being cut off for good because my amateur radio activities had caused wide area outages.  Oddly, these wide area outages did not include my own house.  They told her the antennas themselves--absent any power--were the problem
> The last time I was threatened, I installed chokes and opto-isolaters on our shielded ethernet lines, and after being told they use 14Mhz as their carrier frequency, I have stayed off 20m, only using 100w unless I'm in a rare contest.  I asked to speak to a technical guy--they gave me a number which I called, but he never called back.
> Any Ideas?  Does anyone have a contact at the ARRL, or know a communications lawyer?  Comcast/Xfinity will be back out here at 2pm Pacific time--I'd appreciate any help.
> My XYL depends on an internet connection to work.  Being off the air is unimaginable.
> Frantic,
> 
> 73, Eric WD6DBM
> 
> 
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