[Elecraft] Response time for tech support??

[Stan Mason]

I received my new factory-built KPA500 last Thursday and unfortunately it has a couple of problems - loud chassis buzz on CW and HV drops out of acceptable range with less than 10 watts drive.  I sent an email to support at elecraft.com <mailto:support at elecraft.com> a week ago today and then followup information on Monday with both an email and the website form.

I’m wondering what the normal response time is with Covid and all the other chaos.

Thanks for any insight!

Stan Mason K3PW