[Elecraft] Shipping Status updates

Tue Mar 17 16:38:32 EDT 2020

Hi JC and everyone on the list,

I apologize for not replying earlier today. As you might expect, we have
been extremely busy adjusting our operations to the announcement from Santa
Cruz County to 'Shelter in Place'. Fortunately, we have been anticipating
this possibility coming to our area, both from ongoing news coverage of the
coronavirus spread and more recently when the counties in the S.F Bay Area
to our north announced their own Shelter in Place order. It has been a very
busy number of days here at Elecraft H.Q.

Yes we are still alive and in operation, albeit with the majority of our
employees working from home. We are just about to release a more detailed
update on our web page and via direct email on this.  I've copied it below
for everyone here to read.

Feel free to ask me questions here or via direct email. I may not respond
immediately, but I'll try to answer as much as I can.

73,
Eric
*elecraft.com <http://elecraft.com>*
----

Elecraft's priority is the safety and well-being of our employees,
customers and the community in which we live and work. We wanted to reach
out and make sure that all of you are staying safe as well as share a few
of the steps we have taken to ensure we are able to protect our colleagues
here at Elecraft while maintaining a high level of support for all of you.

*Santa Cruz County Shelter in Place *

Santa Cruz County has issued a three-week "shelter in place" order from
3/17 through 4/ 7 to guard against the further spread of the Coronavirus.
Residents have been ordered to “shelter in place” and refrain from all
non-essential activities outside of their home. Telecommuting from home is
encouraged. Employees can travel to work to retrieve equipment and
documents needed to telecommute, and companies are allowed reduced staff
on-site to support telecommuting along with protection of inventory,
security and some other business functions.

*What is happening at Elecraft*

Sales and Customer Support are setting up to take calls to Elecraft from
their home offices during our normal work hours.  We will be trying our
best to maintain a business-as-usual service, but, inevitably, you may hear
kids laughing or dogs barking in the background during a call with us.  We
appreciate your patience and understanding as we navigate the current
reality together with all of you.

We will continue to ship products that we have in stock.  Items that we do
not have in stock will be shipped later in April when we are able to
resume full manufacturing.

All of our engineers are able to continue their work on projects off-site,
including K4 development.

Manufacturing and production at Elecraft will continue when Santa Cruz
County's "shelter in place" is lifted.

*Placing Orders*

You may place orders online at elecraft.com or by calling Sales at
831-763-4211.  We will continue to ship products that we have in stock.
Items that we do not have in stock will be shipped later in April when we
are able to resume full manufacturing.  We will not process your payment
until we are able to ship your order.  If your order is not shipped within
a week, we may have to contact you for payment information since our system
does not store credit card numbers.  You may also place a note on your
order form to process your payment immediately, and you’ll receive a
shipping tracking number as soon as we’re able to ship your order.

If you have any questions regarding your order or about any of our
products, please feel free to call us at 831-763-4211 or email
sales at elecraft.com or support at elecraft.com

All of us at Elecraft hope you stay safe and healthy, and we thank you for
being a part of our Elecraft Family.

Eric Swartz, WA6HHQ

Wayne Burdick, N6KR

On Tue, Mar 17, 2020 at 7:33 AM W6IPA <w6ipa at poxika.net> wrote:

> Hi,
>
> I understand that this is a very challenging time for every company in the
> US, specifically the ones in the counties in the San Francisco area
> impacted by the closures. It would be good to have an update FROM Elecraft
> on the impact on shipping and other operations.
> The last update to the shipping status page was on 03/05, and I’m sure
> many things are different now, and some dates already passed.
>
> I’m looking at ordering some equipment and was wondering about what is
> happening.
>
> Thanks.
>
> JC/W6IPA.
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