[Elecraft] [K3] Elecraft Support?

[John Reilly]

Update:
The day after I posted on this reflector, I got a call from Doug, 
Elecraft Customer Support. He introduced me to the Amplifier swap 
program, which I'll probably take advantage of. He also referred me to a 
technician who provided an updated schematic and parts information.

This is the super support I expected from Elecraft -- I just got 
impatient. I'm happy!
   - 73,m John, N0TA

Message: 2
Date: Tue, 1 Dec 2020 11:53:57 -0700
From: John Reilly<reillyjf at gmail.com>
To:Elecraft at mailman.qth.net
Subject: [Elecraft] [K3] Elecraft Support?
Message-ID:<de398865-c9a3-3897-0430-9562e9dbd6e2 at gmail.com>
Content-Type: text/plain; charset=utf-8; format=flowed

I have a problem with my K3s 100w PA: No power above 12w, and receive
signals are down 20 dB. I sent an email to "K3support" a week ago and
haven't received a reply. Is that email address still valid? So, I
resent the email to "support" yesterday -- no response. Has Elecraft
stopped supporting the K3?

To make matters worst, I downloaded the K3s Schematics, and the KPA3A
schematics (Rev C4?) do not match my Rev E PCB. This sure make
troubleshooting a challenge.

I have a fairly large investment in Elecraft equipment, in large part
due to their past excellent support. Do I need to rethink this?
  ? - John, N0TA