[Elecraft] Excellent Elecraft service!

[Rick Bates, NK7I]

If there is a next time, one can ask for a shipping label from 
Elecraft.  But wait a few days for the response; when I returned from 
shipping the PA deck from the KPA1500 ($170 insured), I got the label in 
the email.  Oh well. It was out of warranty (but unused until the shack 
is completed; very soon now).

I always, always ask for discounts or similar; the worst possible answer 
is 'no', which costs me nothing yet sometimes provides a nice savings.

73 es Merry Christmas,
Rick NK7I

On 12/16/2019 9:53 AM, k7ffn frdmftr.net wrote:
> I purchased a KX3 "Shack-in-a-Pack" a year ago, and after making one contact QRP at 5-watts, I set it aside in its carrying case while I took care of other commitments.  Last week, barely three weeks before the end of the warranty period, I brought it out and started working with it, studying the manuals, and figuring out how to use it.  I immediately discovered that transmitting into a 50-Ohm dummy load and pressing ATU TUNE returned an SWR of 25.4:1.  Discussions with 'Rob,' Elecraft technician, were not productive; i.e., the results that should have been obtained weren't there.  Eventually I discovered that while it said I was transmitting at 5-watts, the RF indicator was reading el zippo.  Rob sent me a Repair Service Authorization (RSA) and I returned it to Elecraft for repair.  It took two days to get there and one day later I received notification that the KXAT3 board had failed, had now been replaced, the unit calibrated, and all is copacetic!  I am writing this to cr
>   ow about the wonderful service offered by Elecraft, especially approaching the Christmas season!  (My only complaint is the $57 it took to ship it and insure it for $1400, but that is not their fault.)  I am very happy with Elecraft and I am looking forward to doing some serious QRP work when it gets back.
>
> 73.
> --Don Cline, K7FFN
> K7ffn at frdmftr.net<mailto:K7ffn at frdmftr.net>
>
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