[Elecraft] Excellent Elecraft service!

[k7ffn frdmftr.net]

I purchased a KX3 "Shack-in-a-Pack" a year ago, and after making one contact QRP at 5-watts, I set it aside in its carrying case while I took care of other commitments.  Last week, barely three weeks before the end of the warranty period, I brought it out and started working with it, studying the manuals, and figuring out how to use it.  I immediately discovered that transmitting into a 50-Ohm dummy load and pressing ATU TUNE returned an SWR of 25.4:1.  Discussions with 'Rob,' Elecraft technician, were not productive; i.e., the results that should have been obtained weren't there.  Eventually I discovered that while it said I was transmitting at 5-watts, the RF indicator was reading el zippo.  Rob sent me a Repair Service Authorization (RSA) and I returned it to Elecraft for repair.  It took two days to get there and one day later I received notification that the KXAT3 board had failed, had now been replaced, the unit calibrated, and all is copacetic!  I am writing this to crow about the wonderful service offered by Elecraft, especially approaching the Christmas season!  (My only complaint is the $57 it took to ship it and insure it for $1400, but that is not their fault.)  I am very happy with Elecraft and I am looking forward to doing some serious QRP work when it gets back.

73.
--Don Cline, K7FFN
K7ffn at frdmftr.net<mailto:K7ffn at frdmftr.net>