[Elecraft] New to Elecraft and my experience

[Clay Autery]

Stories like this are the #2 reason why I am a FOREVER Elecraft 
owner/customer!  Welcome to the club, James!

73,

______________________
Clay Autery, KY5G
(318) 518-1389

On 05/22/18 12:43, James Cizek wrote:
> So I purchased a KX3 kit recently.  It arrived and I carefully built it.  I
> have a well equipped workbench with all the proper tools and instruments
> for doing small electronic work as I design a lot of stuff.
>
> My KX3 worked on receive right the first time, but wouldn't transmit.
> After many emails back and forth (on a weekend no less!!) from Wayne and
> the crew, it was decided I needed to send it back.  I did so and Joe worked
> on the unit.  He found a *demolished* surface mount capacitor on the
> control board.  I unpacked my parts from bubble wrap directly onto the
> static mat at my workbench and used all the appropriate tools to assemble
> (ie, nutdrivers for standoffs, not pliers, etc!!).  I know I didn't cause
> the damage.
>
> But, how would they know that?  When Joe called me and then emailed me a
> picture, I thought... I'm in for it. There is no way they are going to
> believe me that I didn't damage it.  Well, I didn't have to.  Joe didn't
> even ask.  He just fixed it under warranty and said "don't know how or when
> it happened, we just want you to be happy with your purchase"
>
> This is not the customer service I've become accustomed to with any
> vendor!  Huge kudos to the owners and employees of Elecraft.  This kind of
> treatment as a customer is unheard of in today's world and I can't say
> enough good things about the experience.  Nothing is perfect, eventually
> something will sneak by and these guys not only stepped up to the plate,
> but went above and beyond to make it right, and make it right FAST!
>
> Thank you all very much.  I appreciate all the help and wanted the group to
> know ( I suspect this isn't new news to anyone on this list!!) that
> Elecraft has made a new customer out of me that will definitely be a
> repeat!
>
> Thanks for taking the time to read this.  It was important to me to
> publicly pass my thanks on to these guys!!  Wish more companies were like
> this!
>
> 73
> James
> KI0KN