[Elecraft] New to Elecraft and my experience

[James Cizek]

So I purchased a KX3 kit recently.  It arrived and I carefully built it.  I
have a well equipped workbench with all the proper tools and instruments
for doing small electronic work as I design a lot of stuff.

My KX3 worked on receive right the first time, but wouldn't transmit.
After many emails back and forth (on a weekend no less!!) from Wayne and
the crew, it was decided I needed to send it back.  I did so and Joe worked
on the unit.  He found a *demolished* surface mount capacitor on the
control board.  I unpacked my parts from bubble wrap directly onto the
static mat at my workbench and used all the appropriate tools to assemble
(ie, nutdrivers for standoffs, not pliers, etc!!).  I know I didn't cause
the damage.

But, how would they know that?  When Joe called me and then emailed me a
picture, I thought... I'm in for it. There is no way they are going to
believe me that I didn't damage it.  Well, I didn't have to.  Joe didn't
even ask.  He just fixed it under warranty and said "don't know how or when
it happened, we just want you to be happy with your purchase"

This is not the customer service I've become accustomed to with any
vendor!  Huge kudos to the owners and employees of Elecraft.  This kind of
treatment as a customer is unheard of in today's world and I can't say
enough good things about the experience.  Nothing is perfect, eventually
something will sneak by and these guys not only stepped up to the plate,
but went above and beyond to make it right, and make it right FAST!

Thank you all very much.  I appreciate all the help and wanted the group to
know ( I suspect this isn't new news to anyone on this list!!) that
Elecraft has made a new customer out of me that will definitely be a
repeat!

Thanks for taking the time to read this.  It was important to me to
publicly pass my thanks on to these guys!!  Wish more companies were like
this!

73
James
KI0KN