[Elecraft] Elecraft customer service

[Niel Skousen]

I bought a QCX kit in January that got lost...   maybe it will show up - late - as a KX2 ???

Good Lck !

Niel

Sent from my iPhone

> On Mar 28, 2018, at 17:04, Rich Arland <k7sz at live.com> wrote:
> 
> From my personal experiences with the Elecraft Crew I have nothing but high praise for everyone that works there! They bring customer service and technical service to a whole new level.
> 
> 
> "Dilly, Dilly!!!!!"
> 
> 
> Vy 73 es gud DX!
> 
> Rich Arland K7SZ
> Bent Dipole Ranch, Dacula, GA
> Author: "ARRL's Low Power Communications, the Art and Science of QRP" (all 4 editions)
> 
> Cogito ergo CQ (I think therefore, I HAM)
> http://commobunker.blogspot.com/
> 
> 
> 
> 
> ________________________________
> From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> on behalf of richard kappler <richkappler at gmail.com>
> Sent: Wednesday, March 28, 2018 4:33 PM
> To: Elecraft at mailman.qth.net
> Subject: [Elecraft] Elecraft customer service
> 
> To Wayne and Eric especially, but to all on the list. I saved my shekels
> and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
> impatient as a kid before Christmas would be an understatement. The
> Elecraft team shipped my new baby last Friday, it went out from the USPS
> San Jose distribution center Friday night, 1845 iirc, scheduled for
> delivery this past Monday, 26 March. It has not been heard from, scanned,
> seen since. The USPS has been abominable in helping me track down my radio.
> I contacted Elecraft this morning to inform and to get info on the timeline
> and procedure for making a lost package claim.
> 
> Michelle answered the phone, was delightful, understanding, commiserative,
> wicked helpful. She is working with contacts the Elecraft folks have in the
> post office, has been very up front and informative, even if I didn't
> especially care for the answers, at least she gave them to me. She just
> sent me an update to let me know where she was in her efforts and so I
> didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
> Michelle in particular for customer service surpassing the norm. I still
> don't have a radio, but I do have a warm fuzzy that I will be taken care
> of, though it may well be 30 days or so before I see a KX2.
> 
> If only the post office had this level of excellence in their staff.
> 
> --
> W2KAP
> 
> In any given circuit, the most expensive part will always sacrifice itself
> to protect the fuse.
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