[Elecraft] KAT500 Utility Problem (Mac)

[Jack Brindle]

This wasn’t a High Sierra issue, but rather the actual preferences file on your disk that became corrupt. This can happen for several reasons, most likely a program crash while the preferences file was being written. Our testing shows no issues so far with the programs and High Sierra, but as W4SMT will attest, we are continuously testing to make sure all our utilities work just fine.

Enjoy your KPA500, and if you have any questions, just ask!

Jack, W6FB


> On Mar 10, 2018, at 7:10 PM, John Woodard <john.l.woodard at gmail.com> wrote:
> 
> Hi Jack,
>    I did get it working with David, W4SMT's suggestions. It is interesting that you got the “initializing” pane with a dialog behind it indicating that a setting is incorrect. Mine just showed the "initializing" pane, but there was no other way to get rid of it. I wonder if it is an incompatibility with High Sierra or some other issue. I shouldn't have to Force Quit to get out of the program. Hopefully Elecraft might take a look at the programming and compatibility with Mac High Sierra. I'm happy to say I'm up and running with the KAT500, and tomorrow I'll throw the big switch to get the KPA500 running. Thanks so much for checking in!
> 
> 73 de John, WK8A
> 
> On Sat, Mar 10, 2018 at 9:06 PM, Jack Brindle <jackbrindle at me.com <mailto:jackbrindle at me.com>> wrote:
> John;
> 
> Did you get going? When I launch it on my MacBook Pro (macOS 10.13.3) I also get the “initializing” pane with a dialog behind it indicating that a setting is incorrect. Clicking “OK” on that dialog clears it and also removes the “initializing” pane. So what I am asking is whether you might have a similar dialog behind that pane. Clearing it should resolve the issue.
> 
> Let m know if you continue to have problems and we will see how we can help.
> 
> Jack, W6FB
> Elecraft Engineering
> 
> 
> > On Mar 10, 2018, at 1:45 PM, John Woodard <john.l.woodard at gmail.com <mailto:john.l.woodard at gmail.com>> wrote:
> >
> > I'm a proud new owner of a KAT500 and KPA500 and trying to get them set up.
> > I am following the 5 page Set Up and Configuration guide from Elecraft, and
> > after getting the cables connected, I tried running the KAT500 Utility.
> > Unfortunately, the program seems to hang, as I see a window that says
> > Initializing..., but nothing further happens. I have to Force Quit the
> > program to move along.
> >
> > I've tried relocating the USB connector to different ports, but still no
> > joy. The computer does seem to be able to talk to the KAT500 if I use Tom
> > Lindner's DL2RUM KAT500UI software. So, I'm guessing there is something
> > with the KAT500 Utility that is not working on my computer.
> >
> > My computer is a brand new iMac 27" 2017 running High Sierra macOS 10.13.3.
> > I'll be grateful for any tips or suggestions.
> >
> > 73 de John, WK8A
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