[Elecraft] KX3 update utility download removed (i.e. blocked) by

[Bill Johnson]

There was one posted before your post. If you continues reading you may have seen it now.  You can always add the Utility to the allowed programs in Norton.  

73,
Bill
K9YEQ

-----Original Message-----
From: Elecraft [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Bruce Beford
Sent: Saturday, March 18, 2017 2:53 PM
To: elecraft at mailman.qth.net; hoosac19 at hotmail.com
Subject: Re: [Elecraft] KX3 update utility download removed (i.e. blocked) by

Well,

I have seen a lot of Norton-bashing, but not one single helpful suggestion.

 

Here goes.

Oliver,

Norton, as well as many other anti-malware programs use different techniques to try to protect you. Some are known anti-virus definitions, or heuristic analysis, or looking to see how many other users of their software have downloaded the particular file you are downloading.

 

Norton will err on the side of caution, and quarantine a file if it does not have a known "reputation" as safe.

 

When you try to open the file, you will get a small warning box in the bottom right of the screen that says it has been removed by Norton.

Click on "View Details" within this box. This will bring up another window that shows that it has been quarantined. Within this box, you will see a button that says "More Options"- From here, you can tell Norton to Restore the file. It will then be flagged as OK, and this action will be submitted to Norton. This helps them keep their Reputation checks updated.

 

You can also open Norton directly, and click on "History". In the list that appears, you should see where the file was quarantined. You can also restore it by clicking on that entry in the log.

 

I hope this helps.

-Bruce

N1RX

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