[Elecraft] KX3 update utility download removed (i.e. blocked) by

[James F. Boehner MD]

I sent this a little earlier today:


Oliver,

I have Windows 7, so hopefully this will apply to your OS.

Go to the lower right of your screen.  If you have the standard
configuration, there will be a system tray. Left click on the "up arrow" to
bring up the hidden icons.  Right click on the Norton Icon, which is a
yellow check mark with a green one within.  Click on "Disable Auto Protect".
It will give you a protection warning pop-up, and lets you select the
duration of disabling the Auto Protect.  15 minutes is generally enough
time.  Download the file, and install as usual.

Norton is a bit aggressive these days.

'73 de JIM N2ZZ


-----Original Message-----
From: Elecraft [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Bruce
Beford
Sent: Saturday, March 18, 2017 3:53 PM
To: elecraft at mailman.qth.net; hoosac19 at hotmail.com
Subject: Re: [Elecraft] KX3 update utility download removed (i.e. blocked)
by

Well,

I have seen a lot of Norton-bashing, but not one single helpful suggestion.

 

Here goes.

Oliver,

Norton, as well as many other anti-malware programs use different techniques
to try to protect you. Some are known anti-virus definitions, or heuristic
analysis, or looking to see how many other users of their software have
downloaded the particular file you are downloading.

 

Norton will err on the side of caution, and quarantine a file if it does not
have a known "reputation" as safe.

 

When you try to open the file, you will get a small warning box in the
bottom right of the screen that says it has been removed by Norton.

Click on "View Details" within this box. This will bring up another window
that shows that it has been quarantined. Within this box, you will see a
button that says "More Options"- From here, you can tell Norton to Restore
the file. It will then be flagged as OK, and this action will be submitted
to Norton. This helps them keep their Reputation checks updated.

 

You can also open Norton directly, and click on "History". In the list that
appears, you should see where the file was quarantined. You can also restore
it by clicking on that entry in the log.

 

I hope this helps.

-Bruce

N1RX

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