[Elecraft] KAT500 Utility Not Working - Not Resolved

[Bill Wiehe via Elecraft]

As an up date, I ordered a new KXUSB cable but the computer still does not recognize the KAT500. The original 'COM PORT' that was used prior to all this issue is gone and I am unable to find it. I have managed to work through all the steps from uninstalling and reinstalling the program and utility as well and rebooting the computer with the cable both in and out, etc. For whatever reason the computer simply does not recognize the KAT500. The KAT500 keeps defaulting to the port occupied by the KPA500 utility. In doing so the COM PORT will not recognize the KAT500.   Looking for additional suggestions. Thanks in advance,Bill - W0BBI