[Elecraft] Repair policy for DOA factory assembled products?

[Eric Swartz - WA6HHQ, Elecraft]

Guys,  Its perfectly OK to ask questions like Joe's on the list, so please do 
not criticize them for doing so. And do not accuse -anyone- of being a troll or 
make snide comments. That is well outside of the list guidelines for respectful 
dialog.

We certainly are here at Elecraft to answer questions like this too. If you 
don't receive a fast email response (they can take up to a work day if the load 
is heavy here (and a little more than that on Monday's when we are processing 
all of the weekend email) give us a call. (831-763-4211). Also take note of time 
zone and day differences (for international customers). We frequently see emails 
on Monday that were received here after close of business Friday, followed by a 
complaint that we hadn't replied on Saturday.. ;-)

Our CS group should be able to give you a quick answer to most questions, 
especially when you have a suspected failure. They will work with you over the 
phone or via email to zero in on exactly whats happening. Frequently its not a 
h/w failure (we 100% test the boards and assembled products here), but rather a 
misunderstanding on how to set something up etc. If not, if its clear to us that 
its a specific defective board or module etc, we may also ship a replacement out 
to you. More complex issues of course will require a return for us to diagnose 
and fix.

Eric
elecraft.com
And list moderator when I get the urge..

On 4/21/2015 2:27 PM, Joe Marler wrote:
> My question is now answered. Although the policy is not stated anywhere,
> the general Elecraft practice is to expedite repairs on factory assembled
> new products which are DOA. This is a reasonable question because each
> manufacturer or retailer has their own policies about how returns & repairs
> are handled in general vs how they are handled for defective merchandise.
>
> Re whether asking questions about Elecraft policies is a valid topic, the
> list guidelines clearly state: "6a. Please post your experiences....crazy
> ideas...complaints etc. (yes - we do want to hear them)." I wasn't even
> complaining, just asking a question, which I'm glad is now answered.
>
>   Joe, KQ1Q
>