[Elecraft] Elecraft; Is there a problem with emailing Sales?

[Don Wilhelm]

As Eric pointed out, email to support will normally get a quicker 
response than emails to sales - if it is a support question rather than 
a sales question.

There are at least 3 persons monitoring the support emails while the 
emails to sales are monitored by only one person who may be out for the 
day or otherwise overloaded with email.  I deal with emails to both 
sales and support for questions about repairs, and I can tell you that 
the response times to emails to individuals in the sales department 
indicate that they are very busy.

If it involves a question about an order, yes sales is the right email, 
but if it is a technical question, direct it to support for the most 
prompt (and accurate) response.

73,
Don W3FPR

On 3/14/2013 6:21 PM, Fred Smith wrote:
> I emailed them last week about a P3 cable (Support) received an answer
> quickly and had the cable 3 days later. They have always been very
> responsive to emails but have to admit that I always call about anything
> sales related IMHO phone is best you can ask more questions.
>
>