[Elecraft] Elecraft; Is there a problem with emailing Sales?

[Eric Swartz - WA6HHQ, Elecraft]

The correct email address to use for fastest customer service on 
technical issues like the one below is k3support at elecraft.com . We have 
a whole team watching that address.    For spare or missing parts 
requests, use parts at elecraft.com

If you email sales at elecraft.com, or any of our support addresses, and 
don't receive an answer after 1-2 'business' days, -please- call us. 
(831-763-4211)  We are here to help :-)

Please remember, the internet is not a 100% guaranteed delivery 
mechanism.  Also, we all introduce typos into our email addresses from 
time to time, causing our emails to go astray.  (I've done that more 
times than I can count..)  Emails from customers sometimes get filtered 
as SPAM here causing delays, and our replies to emails also are 
frequently caught in the customer's spam filters.

Also, sales at elecraft.com goes to Lisa's account, and if she is out sick 
for a day, that could cause a delay.

One other important note, emails sent mid to late afternoon on Friday 
California time, or over the weekend, will usually be answered the 
following Monday. (Some of us do sneak a peak at email over the weekend, 
but this is not guaranteed.) In rare cases, the email volume received 
over the weekend can be very high, causing an additional day delay for 
some replies, pushing them to Tuesday. We try to minimize that, but we 
can only read and type so fast.. ;-)

Also note that we are not on the same time zone (or day) in many cases 
as the sender.  (Important for emails form Eu or Asia).

And to repeat, please call us at 831-763-4211 if you are not able to 
reach us by email.

73,

Eric
elecraft.com

On 3/14/2013 1:12 PM, Richard Fjeld wrote:
> I suggest you test e-mail into your Sales department.  I have had previous emails to them about other things go un-answered also. (I wonder if other customers on this reflector experience this as well?)
>
> I have checked my 'junk email, phishing, and spam' files; all empty.
>
> Rich, n0ce
>
>
> ----- Original Message -----
> From: Richard Fjeld
> To: sales at elecraft.com
> Sent: Sunday, March 10, 2013 10:46 PM
> Subject: If cable for the P3
>
>
> Hello,
>
> I just purchased and installed the SVGA board and now I have spikes on the high side of where I am tuned to at times.  I have noticed if I reach around and wiggle the BNC connector, I can reduce them for awhile.  I'd like to get the replacement cable for a permanent fix.
>
> It was suggested that I contact Sales for this??
>
> Thanks,
>
> Richard Fjeld, n0ce
>