[Elecraft] Another great Elecraft story!

[Bruce McLaughlin]

That has come to be expected service from Elecraft.  Even if the radios were
not very good, which they are, they would still be worth purchasing because
of their outstanding customer service and support.  Many of the other radio
companies, if they responded at all, would undoubtedly say that they had
never heard of that problem and thereby imply that you are either imagining
it or the malfunction was entirely your fault.  A number of years ago I had
a problem with one of my other radios and when I contacted the
manufacturer's service department I was told that the failure in question
was impossible because they use only the best quality components!  That was
a lot of help.  Congratulations on the new K3.  I'm sure it will give you
many hours of enjoyment.

Bruce-W8FU

-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of John Veach
Sent: Thursday, February 23, 2012 7:22 PM
To: elecraft at mailman.qth.net
Subject: [Elecraft] Another great Elecraft story!

I purchased and built my K3 sn #6226 a couple of weeks ago. Since that time
I 
have added, one at a time, two more roofing filters in addition to the
2.7khz 
and one more that I got with the kit. Adding those two new filters a week or
so 
apart apparently uncovered an issue with the latest version of the K3
utility 
program.  When I moved the 2.7khz filter, each time the software wouldn't
let me 
select SSB TX for the filter in its new slot. The radio button for apply,
never 
activated.  I had to go to the K3 and run config and change the SSB TX to
the 
correct filter.  

I wrote an email to Elecraft K3 support to describe what I thought was
either a 
software issue or a brain dump on my part. 

Gary forwarded my issue to Dick who I believe wrote the software for the K3 
utility.  After a number of emails back and forth, Dick asked me to forward
my 
config file to him.  I did so this morning and just got an email from him
that 
he had uncovered the problem and fixed that particular line of code.  He
sent a 
new version of the K3 utility.
Do you suppose that this would have happened in a few days with any if the
IKY 
rigs?  Doubtful. Probably not with our other American companies either but
with 
Elecraft, a few emails, and the issue was resolved in roughly 24 hours.
Kudos 
again to a great service company, never mind their superb gear!

John KE4D
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