[Elecraft] Another great Elecraft story!

[John Veach]

I purchased and built my K3 sn #6226 a couple of weeks ago. Since that time I 
have added, one at a time, two more roofing filters in addition to the 2.7khz 
and one more that I got with the kit. Adding those two new filters a week or so 
apart apparently uncovered an issue with the latest version of the K3 utility 
program.  When I moved the 2.7khz filter, each time the software wouldn't let me 
select SSB TX for the filter in its new slot. The radio button for apply, never 
activated.  I had to go to the K3 and run config and change the SSB TX to the 
correct filter.  

I wrote an email to Elecraft K3 support to describe what I thought was either a 
software issue or a brain dump on my part. 

Gary forwarded my issue to Dick who I believe wrote the software for the K3 
utility.  After a number of emails back and forth, Dick asked me to forward my 
config file to him.  I did so this morning and just got an email from him that 
he had uncovered the problem and fixed that particular line of code.  He sent a 
new version of the K3 utility.
Do you suppose that this would have happened in a few days with any if the IKY 
rigs?  Doubtful. Probably not with our other American companies either but with 
Elecraft, a few emails, and the issue was resolved in roughly 24 hours.  Kudos 
again to a great service company, never mind their superb gear!

John KE4D