[Elecraft] K2 - Cost estimate for repairs

[Fred Smith]

That is "ONLY" if it was a "UPS OWNED STORE" not one contracted, been there
done that I paid!

Fred/N0AZZ

-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Richard Gillingham
Sent: Monday, December 03, 2012 6:31 PM
To: josh at voodoolab.com; elecraft at mailman.qth.net
Subject: Re: [Elecraft] K2 - Cost estimate for repairs


In my experience, once you've determined that UPS did the packing, the
argument stops.  BTW, also in my experience, the 'Improper or inadequate
packaging' ploy is the first one they use.  Doesn't work when they're the
culprit.

YMMV
73
Gil, W1RG

> Date: Mon, 3 Dec 2012 15:39:25 -0800
> From: josh at voodoolab.com
> To: elecraft at mailman.qth.net
> Subject: Re: [Elecraft] K2 - Cost estimate for repairs
> 
> FYI... UPS guidelines are 2" of padding on all sides of the box. As 
> you described the problem, they are likely to deny the claim. I don't 
> know if this would be treated differently since a UPS store did the 
> packaging. I hate seeing things damaged this way. Usually now I 
> interrogate how they intend to package items, which is often not well 
> received but hopefully saves the distress of seeing nice equipment 
> needlessly banged up.
> 
> 73,
> Josh W6XU
> 
> 
> On 12/3/2012 2:39 PM, Dennis Moore wrote:
> > I bought a used K2 and it was damaged during shipment. The UPS place 
> > that packed it wrapped it in plastic and set it on the bottom of a 
> > box with no padding around the bottom or sides so that the VFO knob 
> > was against the side of the box along a bottom edge. The only 
> > padding was on top. The VFO shaft was bent up, VFO knob was dented, 
> > AF and RF Gain pots were damaged and need to be replaced. I'm 
> > waiting for Elecraft to let me know how much the two pots and the VFO
Encoder will cost.
> >
> > This is insured, but UPS wants to see the radio to assess the 
> > damage, like they would have any idea. I can give them the cost of 
> > the parts but how much should I ask for in cost to repair the radio? 
> > I can do the repairs myself but realistically how much is my time 
> > worth according to UPS? They'll probably want a repair estimate from 
> > a shop, which as we know isn't how this is done.
> >
> > Sending the radio back to the seller isn't an option.
> >
> > Any comments/feedback is appreciated.
> >
> > 73, Dennis NJ6G
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