[Elecraft] email response from Elecraft

[Joel Hallas]

I think Sebastian may be on to something here!

Elecraft is growing -- great news in many ways. OTOH, a widely distributed
"virtual" company can't help but have communication issues. I think an
automated response, which can seem unfriendly in many cases, can be used to
advantage. It could say, for example:

"Your e-mail has been received by Elecraft Customer Service and we pride
ourselves on great customer service. If you are inquiring about a product
returned for service, and you didn't include your RMA number and amateur
callsign in your e-mail request, it may take a while to route you message to
the appropriate service group. If that's the case, please just copy your
sent message and resend it with the RMA number and callsign in the Subject
line. We will then be able to serve you even better" 

That will help those customers who don't watch the e-mail list!

BTW, I've always received very prompt response to my e-mail -- but when
Elecraft gets to be the size of GM (perhaps not great example <G>) we will
no longer be able to expect Wayne and Eric to get involved in every service
question!

Regards, Joel Hallas, W1ZR
Westport, CT

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An automated response to an initial email should be standard practice in
business.  This lets the sender know they at least have the correct email
address, and should list the times the business is open, etc.

...

73 de Sebastian, W4AS


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