[Elecraft] A Serious Request from Your Moderator

[Eric Swartz - WA6HHQ, Elecraft]

Folks,

This is a very serious email.

It has come to my attention that several of you have recently (today) 
berated other posters for their complaints or other list postings in 
direct emails (and in some cases phone calls) to them off-list. While 
this represents the actions of a extremely small minority of list 
members, it does a huge amount of irreparable damage.

This is inappropriate, rude, and violates the list guidelines.  It also 
is in direct opposition to our open philosophy here.

As members of this email list and owners of our products, you are all 
Elecraft ambassadors. By insulting, berating or sending other 
snide/harsh messages by direct email to other posters criticizing the 
appropriateness of their postings to the list, you directly harm our 
reputation. This is serious.  Scaring away other customers through rude 
emails only serves to harm us as a company, and to be honest, makes you 
look bad too.  Do you really want to see that happen?

All complaints are also welcome here.  It is not necessary for you to 
defend our reputation or honor. We want to hear about problems as 
quickly as possible. All questions are welcome here, regardless of how 
basic they may be. (We all were newer / non-technical hams once..)  Both 
direct email to us and list forums like this one serve as excellent 
channels of communications back and forth between us.

Lastly, please treat -all- discussions started here as if you would face 
to face in a polite setting, say when you are having dinner with 
acquaintances you do not want to offend. (This includes off-list 
followup communications.) If you have the urge to send something tart, 
offending or personally critical, please wait over night and then delete 
it in the morning when you are more clear headed. Even if you see an 
inappropriate posting by another, do not jump in and criticize it. If 
you truly feel it is inappropriate, please email me directly.

Let's not start a thread on this posting. I'd like it to stand as stated 
above.

-- 
Eric
Elecraft List Moderator
---
www.elecraft.com