[Elecraft] K3 - Reliability

[Matt Zilmer]

Both always say, "We have thick skin."  They do.  Being in this
business isn't for everyone.  Grace is hard to find within, even if
you're _not_ being put in a nominally defensive position.

matt, W6NIA

On Sun, 05 Aug 2012 11:09:43 -0500, you wrote:

>Not only that, both Eric and Wayne put up with a lot of stuff from us
>customers and do it with grace.  That is also an extremely important quality
>they have.  Personally, I would lack patience after a while.
>
>73,
>Bill
>K9YEQ
>
>
>-----Original Message-----
>From: elecraft-bounces at mailman.qth.net
>[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Mike
>Sent: Sunday, August 05, 2012 5:34 AM
>To: elecraft at mailman.qth.net
>Subject: Re: [Elecraft] K3 - Reliability
>
>While any product on the market can have failures, what differentiates
>companies is how they handle those. I seriously doubt if anything even close
>to Eric's apology and offer would come from 99% of the companies we deal
>with.
>
>73, Mike NF4L
>
>On 8/4/12 8:45 PM, Eric Swartz - WA6HHQ, Elecraft wrote:
>> Hi Jim,
>>
>> Wow, this certainly sounds like you have had bad luck. I'd like to 
>> personally apologize to you for the frustration you have felt.
>>
>> I'm at a loss about your comment about my reaction to your question at 
>> Dayton 2011. To be honest its been so long I don't recall the 
>> conversation. I do know that we are usually extremely busy at Dayton, 
>> especially when we are setting up and as the show is about to open. I 
>> can only guess that you may have misunderstood my response (or I 
>> misunderstood your question) and I was then interrupted by someone 
>> else, or had to complete an urgent task, which prevented us from 
>> talking further at that point. If I don't have the answer to a support 
>> or technical question at shows, I usually do recommend that support is 
>> contacted again, as they see a lot more K3s than Wayne or I ever will. 
>> I also frequently try to direct people to a specific support engineer 
>> when I can determine if they have better knowledge of a particular
>problem.
>> Its amazing what problems Gary, Dale, Richard, Howard and the rest of 
>> the crew can quickly recognize and correct. But I would never brush 
>> someone off purposely. I also take pains to be polite to everyone. I'm 
>> always available for a direct call too if someone is not getting what 
>> they need to solve a problem from our support team. I feel very badly 
>> that you were left with this impression from our conversation.
>>
>> Would it be OK for me to call you on Monday to discuss your problems? 
>> If you are currently unhappy with the state of your current K3, we 
>> will gladly exchange it with a new production K3 with the same options 
>> at our cost.
>>
>> Regards,
>>
>> Eric   WA6HHQ
>> ---
>
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