[Elecraft] K3 - Reliability

[Bill K9YEQ]

Not only that, both Eric and Wayne put up with a lot of stuff from us
customers and do it with grace.  That is also an extremely important quality
they have.  Personally, I would lack patience after a while.

73,
Bill
K9YEQ


-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Mike
Sent: Sunday, August 05, 2012 5:34 AM
To: elecraft at mailman.qth.net
Subject: Re: [Elecraft] K3 - Reliability

While any product on the market can have failures, what differentiates
companies is how they handle those. I seriously doubt if anything even close
to Eric's apology and offer would come from 99% of the companies we deal
with.

73, Mike NF4L

On 8/4/12 8:45 PM, Eric Swartz - WA6HHQ, Elecraft wrote:
> Hi Jim,
>
> Wow, this certainly sounds like you have had bad luck. I'd like to 
> personally apologize to you for the frustration you have felt.
>
> I'm at a loss about your comment about my reaction to your question at 
> Dayton 2011. To be honest its been so long I don't recall the 
> conversation. I do know that we are usually extremely busy at Dayton, 
> especially when we are setting up and as the show is about to open. I 
> can only guess that you may have misunderstood my response (or I 
> misunderstood your question) and I was then interrupted by someone 
> else, or had to complete an urgent task, which prevented us from 
> talking further at that point. If I don't have the answer to a support 
> or technical question at shows, I usually do recommend that support is 
> contacted again, as they see a lot more K3s than Wayne or I ever will. 
> I also frequently try to direct people to a specific support engineer 
> when I can determine if they have better knowledge of a particular
problem.
> Its amazing what problems Gary, Dale, Richard, Howard and the rest of 
> the crew can quickly recognize and correct. But I would never brush 
> someone off purposely. I also take pains to be polite to everyone. I'm 
> always available for a direct call too if someone is not getting what 
> they need to solve a problem from our support team. I feel very badly 
> that you were left with this impression from our conversation.
>
> Would it be OK for me to call you on Monday to discuss your problems? 
> If you are currently unhappy with the state of your current K3, we 
> will gladly exchange it with a new production K3 with the same options 
> at our cost.
>
> Regards,
>
> Eric   WA6HHQ
> ---