[Elecraft] : OT: Legendary Elecraft Service - not! [END of thread]

[Eric Swartz - WA6HHQ, Elecraft]

Folks - Let's close this thread.

As noted below, he has been a customer since 2004. He recent accessory 
purchase was his first since then. Since he killed off his primary email 
address, we are trying to reach him though all of the email addresses he 
has used in the past. Once we reach him, we'll find out what the problem 
is and get it corrected.

If anyone reading this in ZL knows Paul, ZL3IN, please let me know his 
best contact address and also please let him know we are trying to reach 
him. If he wishes, he can email me directly, with a cc: to 
lisa at elecraqft.com

73, Eric  WA6HHQ
List moderator and the 'Buck Stops Here' guy at Elecraft HQ.

---
www.elecraft.com


On 6/8/2011 5:10 PM, Guy Olinger K2AV wrote:
> Actually he's been on the list as far back as 2004, though not all that
> common a poster.  His current (May '11) QRZ blurb shows him as a K2 owner,
> into using it as a data modes platform.
>
> He did go through the ZL earthquake earlier this year. There was some text
> that hinted at losing employment because of it.  Who knows what his issue is
> or whether he was having a really, really bad day.  I think a clue is
> canning his long standing email address.  I think it very unlikely he dumped
> a longstanding email address in a "fit of petulance" as one person put it.
>   It smells more like life-altering circumstances in his personal life, and
> as such I'll just leave that to him, and depart from the matter with one of
> these 85-90% hunches that he was having a really, really bad day.  Perhaps
> something so bad as losing internet access due to economic issues.
>
> As a software development manager in a past life, I've been on the RX end of
> customer outbursts that really reflected customers' quite difficult non-work
> circumstances, which finally explained very confusing and unfocused
> complaints which could not be worked to resolution at any level in tech
> support.  I'm sure that's happened to anyone working with customers long
> enough, which is why one needs to have the bartender's tender ear.
>
> And I'll hope to hear from Paul again in better times.
>
> 73, Guy.net/donate.html