[Elecraft] Legendary Elecraft Service - not!

[Bill (K9YEQ)]

Paul,

These guys own, build, use and test everything.  That is one of the very few
signs of the best, successful companies in the US or anywhere.  There are
few other vendors where find that commitment!  I have been a customer since
1999 or thereabouts and I know what I am speaking as I deal with the crap
from so many other Co's.  Let me also add their process performance
including customer service would embarrass most Co's.  And that is what it
is all about: process, process, process.   I used to teach it and I
personally think Wayne and Eric live by it.  They are tops.  They don't pay
me for this, they should, but I have sent them a lot of $'s for their
equipment.  

Finally, please, anyone reading this, comment off list and let's not
proliferate the obvious.  :-).  This is not a cult, just a passion for
quality....

73,
Bill
K9YEQ


-----Original Message-----

Paul,

The buck stops with myself and Eric. If you have a complaint about our
customer service, please contact us off-line and we'll deal with it
immediately. I can assure you that our CS department's response time and
commitment to solving problems has not wavered.

Example: I was doing a demo of the KX3 for the team yesterday, during which
I briefly had the monitor gear (a K3 and P3) set up wrong. Dale, our CS lead
in Watsonville, realized what was going on within a few milliseconds, and
told me what buttons to push. On the one hand I was chagrined that he knew
my firmware better than I do, but on the other hand, that's why we hired
him.

73,
Wayne
N6KR

On Jun 7, 2011, at 3:26 PM, Paul Saville wrote:

> Having purchased amateur radio stuff from 20 or so different 
> suppliers, I am surprised to have to report that, after a recent 
> order, Elecraft has become only the second with which I am not 
> completely satisfied (the first being Andrews Communications in 
> Sydney.) It appears the legendary Elecraft service has become a 
> casualty of the rapid growth of the company.