[Elecraft] Legendary Elecraft Service - not!

[Wayne Burdick]

Paul,

The buck stops with myself and Eric. If you have a complaint about our  
customer service, please contact us off-line and we'll deal with it  
immediately. I can assure you that our CS department's response time  
and commitment to solving problems has not wavered.

Example: I was doing a demo of the KX3 for the team yesterday, during  
which I briefly had the monitor gear (a K3 and P3) set up wrong. Dale,  
our CS lead in Watsonville, realized what was going on within a few  
milliseconds, and told me what buttons to push. On the one hand I was  
chagrined that he knew my firmware better than I do, but on the other  
hand, that's why we hired him.

73,
Wayne
N6KR

On Jun 7, 2011, at 3:26 PM, Paul Saville wrote:

> Having purchased amateur radio stuff from 20 or so different  
> suppliers,
> I am surprised to have to report that, after a recent order, Elecraft
> has become only the second with which I am not completely satisfied  
> (the
> first being Andrews Communications in Sydney.) It appears the  
> legendary
> Elecraft service has become a casualty of the rapid growth of the  
> company.