[Elecraft] Elecraft support

[Johnny Siu]

Hello John,

Very happy to read your message from which I am sure Gary has already well 
recovered from his medical problem.  A piece of good news indeed!!

 cheers, 


Johnny VR2XMC 




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寄件人﹕ John H Gibson <gibson at alma.edu>
收件人﹕ elecraft at mailman.qth.net
傳送日期﹕ 2011/1/21 (五) 10:51:36 AM
主題： [Elecraft] Elecraft support

Dear Fellow Elecrafters,

I am writing to report on my experience with Elecraft support.

My K3 (820) recently developed a perplexing and irritating behavior: as I would 
tune in a cw signal, I would come across a frequency very near the CWT center 
frequency where the signal’s tone would disappear, and I would hear only key 
clicks. This was a very sharp null, and I would hear a good tone either side of 
it.

I contacted Elecraft support, and Gary walked me through checking for obvious 
problems, like whether I had the notch filter engaged (I did not). Then he 
shared the problem with Lyle, who suggested that such a null could occur if I 
had set SPKRS=1, and AFX was turned on.

I use only one speaker, so I did have SPKRS=1. And with mono headphones, I have 
no need for AFX, but I found that it was turned on. I would not intentionally 
have turned it on, but I often do direct frequency entries, and I must have 
erroneously hit the AFX/Enter key with multiple presses or poor timing.

I turned off AFX and the problem disappeared.

But this story is less about my problem and its solution than it is about the 
energetic and competent support I received from Elecraft. Gary was prompt in 
responding to my request for help, and he also was quick to call in Lyle to be 
sure that appropriate expertise was brought to the problem. And I noticed that 
all correspondence was copied to Wayne, so that he was in the loop as well.

I could not have asked for better support.

73,
John, no8v
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