[Elecraft] K3 Repair alternative

[Mike]

I paid the full price for my DSP board swap. Was this somehow a warranty 
price? Am I due a refund?

73, Mike NF4L

Hector Padron wrote:
> "The biggest difference I hear with Elecraft is that a lot of the problems
> can be resolved quicker if the problem can be isolated to a board so that a
> simple swap can be done and thus eliminates return to the factory for
> repairs."
>  
>  
> And that was the case with my K3,.my own mistake made the RX audio PA to be damaged.A simple call to Elecraft and a short talk to Dale with my promise to send back my damaged DSP board,he sent me next day a new DSP board that I got in just two days in spite off the distance between CA and FL,.two more days to make time to install the new board and that was it,my K3 working even better than new because the new board came with all the mods done,price? Just $14 from that new board  plus $10 more to ship the bad board back to them.Total bill for me,only $24. Time frame? 4 days, my radio was fixed.
> This is an option guys you should consider,talk to the tech on the phone,most of the times by their experience,they can tell where the problem is and which board has to be replaced,so deal with them as I did,if you don't feel confident to replace it by yourself,get a tech that you know in your location and pay him to do the swap or maybe a friend of yours will do it by free. I am sure it will be faster this way to have your K3 repaired than send it to them,don't forget these guys has too many projects on hands,its not easy to keep up a production of new radios,new P3,repair,mods,etc I think they are doing a great job no matter what.
>  
> AD4C
> K3 # 2192
>  
>
>
> "If you see a woman handling a cell phone on her hands while she is driving,do please stay away from her.!!
>
> --- On Thu, 7/1/10, Gary Gregory <garyvk4fd at gmail.com> wrote:
>
>
> From: Gary Gregory <garyvk4fd at gmail.com>
> Subject: Re: [Elecraft] K3 Repair
> To: "NZ8J" <nz8j at woh.rr.com>
> Cc: Elecraft at mailman.qth.net
> Date: Thursday, July 1, 2010, 10:00 PM
>
>
> Hmmm,
>
> Still like to know just what the ratio of units sold vs units requiring
> return for repair.
>
> Not likely to see those figures I suppose but it would perhaps throw some
> light on the reliability of the radios.
>
> These figures would need to have the "operator caused" repairs shown as
> separate figures.
>
> I suspect the figures would be quite good (read low) when it comes to actual
> component failure.
>
> When you add upgrades, building of new K3's, preparing for the P3 I would
> imagine the picture would be a little clearer.
>
> Turn around time for my K3 was about 7 weeks, however, between 2 and 3 weeks
> was postage between the US and Australia and the Kangaroo's seem slow to
> deliver here when they have K3's strapped to their back...(Grin)
>
> Turnaround time by Icom in Australia was about a month the two times the
> 706MKIIG suffered terminal issues and Yaesu here are not too bad either.
> Kenwood is somewhere between slow and unresponsive from the stories we hear
> down under.
>
> The biggest difference I hear with Elecraft is that a lot of the problems
> can be resolved quicker if the problem can be isolated to a board so that a
> simple swap can be done and thus eliminates return to the factory for
> repairs. For those that are unable or not confidenrt in their ability to
> take the radio apart they at least have to opportunity to use the factory
> repair facility.
>
> Just my 2 cents worth....keep the change
>
> 73's
> Gary
>
> On Fri, Jul 2, 2010 at 7:26 AM, NZ8J <nz8j at woh.rr.com> wrote:
>
>   
>> Hearing "at least a month before it hits the bench", was discouraging,
>> stories of 7 weeks in the recent past is even more disappointing. At
>> least I hope the theories are correct in that it is due to an unusual
>> amount of upgrades and not an increase in failures.
>> Tim
>> NZ8J
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