[Elecraft] K3 Reflector Traffic

[Doug Turnbull]

Jim,
   I suppose we are all so use to the extraordinary service given by
Elecraft that sometimes we get greedy.   This company is not going to be
equaled and it seems the good Elecrafter people like the chatter from their
customers.   

   I am very much looking forward to the P3 but can well afford to wait
while they perfect the product.   

    This week one of my neighbours ordered his K3 after selling two other
radios.   The export market is growing for Elecraft.   They are doing a fine
job and we are fortunate to be using their products.   Trouble is we have
come to expect perfection.

               73 Doug EI2CN

-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Jim Brown
Sent: 24 January 2010 18:20
To: Elecraft
Subject: Re: [Elecraft] K3 Reflector Traffic

On Sun, 24 Jan 2010 10:01:05 +0000, rfenabled at gmail.com wrote:

>Is the factory on holidays or is it my imagination that I am not 
>seeing much in the way of comments and or responses to several 
>requests for minor changes to the FW?

Have you searched the reflector or the website for past 
communications on the topics that interest you? There are 
engineering reasons why you can transmit through some filters and 
not others. These are not firmware issues, they are RF design 
issues. Elecraft has very good engineers, and they tend to make 
good decisions. Vacation?  Although I have no inside information, 
I'd  bet that they're working on design and manufacturing of the 
P3, and on the ongoing upgrades to firmware. 

In case you haven't noticed, we're in a worldwide recession, and 
even the largest of companies are paying careful attention to 
their costs. Some have laid off people, few are hiring. Elecraft 
has a small team of very good engineers -- they're neighbors, so I 
know some of them. They're peddling as fast as they can, while 
remaining fiscally responsible so that they can stay in biz to 
support us, their customers. 

As to responsiveness -- I'd be interested to hear your experience 
communicating with engineers or management at Yaesu, Kenwood, 
Icom, or Ten Tec IN ANY TIMEFRAME. In the past month, I've 
exchanged four emails with Wayne Burdick on technical issues that 
concern me and that I felt should concern him. Both Wayne and Eric 
monitor this reflector regularly, and comment when needed to 
support their customers. They are the OWNERS, and Wayne is the 
chief engineer. Lyle Johnson, who is responsible for firmware, 
also monitors the reflector and contributes. 

Support is the solving of problems, NOT responding to wish lists, 
or providing personal answers to questions about delivery times of 
future products. Go to the website for that info. Or call the 
office during business hours. Yes, I see that you're in VK. I have 
that same issue with Yaesu, Icom, and Kenwood. :) 

73,

Jim Brown K9YC


______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:Elecraft at mailman.qth.net

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html