[Elecraft] K3/10 help !?

[Richard]

I purchased a K3/10 last year at Dayton, I FINALLY got it together. I tried to fire it up after doing what they tell me to do in the manual. So far I've only heard a weak signal on 20 mtr. Appears to be no transmit signal.
Gary from Elecraft has been trying to help me, maybe I'm beyond help or so it seems.
I don't know if I'm looking for tech help exactly.
I do want to use it as a transceiver as well as using the receiver for sw and bcb dxing.
I did get the general coverage module and found out I should have also purchased the kxv3 module for the second ant. connector etc.
I'm thinking about bringing it to Dayton to get it fixed there, prob not.
I prob should send it now while they aren't so busy as I'd like it for field day ?!
What are your thoughts ?
      Thanks Rich KC8HMJ