[Elecraft] Elecraft Service - OUTSTANDING

[Rob May]

Elecraft's service is second to none.  I've had emails answered on weekends, holidays and evenings.  I'm not so thrilled with the three hardware failures I've had.  One was fixed under warranty (KXV3 issue), one I fixed myself (ATU issue) and the third is going to be $66 for the part (VFO B encoder) since I'm out of warranty.  A great radio, but it hasn't been reliable for me.
Rob
NV5E

> From: bemeier at bellsouth.net
> To: elecraft at mailman.qth.net
> Date: Tue, 8 Sep 2009 16:08:04 -0400
> Subject: [Elecraft] Elecraft Service - OUTSTANDING
> 
> Try this with your YaeComWood service dept.
> 
> Last night I noticed that my Sub RX would not work on 12 or 10 meters.
> When the Sub was switched on I would get an ERR-PLL in the B VFO on one of
> my K3s.   I did a check on the other K3 and it worked fine on all  bands.
> A quick look at the manual said that I probably had an issue with my KSYN3
> module.  When pushing DISP and looking at PLL2 I had a PLL2 *7.5 in the B
> VFO.  This indicated an over voltage situation.   Well, as it only occurred
> on 10 and 12 I did not want to start moving boards around, so I did all the
> appropriate calibrations.  10 meters started to work, but 12 was still
> failing.  This morning at 06:54 eastern time I sent an email off to
> Elecraft-Support.   At  13:35 I received a response with a suggested plan of
> action, specifically to install a 180K resistor on the KSYN3 board.   I
> finished that at about 15:00 and now BOTH K3s work fine.
> 
> Total elapsed time from request for service to resolution = 8 hrs and 1 ½ of
> those were caused by me not starting the fix when I received the email.
> Subtract a few more hours for time zones and the start of the 'typical' work
> day.   8 - 1.5 - 2 = an elapsed time of about 4.5 hours.
> 
> Once again - OUTSTANDING service from Aptos and Gary Surrency.
> 
> 73,
> Bruce - N1LN
> 
> K3 # 1062
> K3 # 1193

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