[Elecraft] Elecraft Service - OUTSTANDING

[Bruce Meier]

Try this with your YaeComWood service dept.

Last night I noticed that my Sub RX would not work on 12 or 10 meters.
When the Sub was switched on I would get an ERR-PLL in the B VFO on one of
my K3s.   I did a check on the other K3 and it worked fine on all  bands.
A quick look at the manual said that I probably had an issue with my KSYN3
module.  When pushing DISP and looking at PLL2 I had a PLL2 *7.5 in the B
VFO.  This indicated an over voltage situation.   Well, as it only occurred
on 10 and 12 I did not want to start moving boards around, so I did all the
appropriate calibrations.  10 meters started to work, but 12 was still
failing.  This morning at 06:54 eastern time I sent an email off to
Elecraft-Support.   At  13:35 I received a response with a suggested plan of
action, specifically to install a 180K resistor on the KSYN3 board.   I
finished that at about 15:00 and now BOTH K3s work fine.

Total elapsed time from request for service to resolution = 8 hrs and 1 ½ of
those were caused by me not starting the fix when I received the email.
Subtract a few more hours for time zones and the start of the 'typical' work
day.   8 - 1.5 - 2 = an elapsed time of about 4.5 hours.

Once again - OUTSTANDING service from Aptos and Gary Surrency.

73,
Bruce - N1LN

K3 # 1062
K3 # 1193