[Elecraft] Elecraft Sales service goes from bad to worse

[Terry Schieler]

G4ILO wrote:


I am sorry, this is going to be a rant, but exactly what do they think they
are playing at in Elecraft Sales?

Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my
K3. I paid using PayPal, accepting the USPS charge which was nearly half the
cost of the actual order. When nothing was received for such a long time I
obtained at the end of last week the tracking number from Elecraft Sales and
was able to determine that the package had been stuck in customs for several
days and had just been released. When nothing was delivered again today I
used the tracking number again and was informed that they had attempted to
deliver at 12:28 today. Except that my wife and I had been in all day and
no-one had tried to deliver anything.

I contacted Sales again to find out if they had given me the right tracking
number, and eventually received a reply containing the details they had
given for shipment. One vital line of the address (house number, street
name) was missing, the phone number given bore only a 60% correlation with
mine, and the email address was an old one with one letter missing so it
wouldn't have worked even if it had still been available.

I really don't know how much clearer I could make my order than to send it
via PayPal which includes my confirmed shipping address as part of the
standard email.

Once upon a time you could order something from Elecraft and it was here in
a few days. It seems to be becoming increasingly slow, expensive and error
prone (last year I had to remind sales twice before they sent back-ordered
items.) I'm afraid this is the last time I order anything from Elecraft.

-----
Julian, G4ILO. K2 #392  K3 #222.
http://www.g4ilo.com/ G4ILO's Shack    http://www.g4ilo.com/kcomm.html KComm
for Elecraft K2 and K3   http://www.wota.org.uk/ Wainwrights On The Air 

_________________________________________________________________

I ordered the K3IO remote upgrade board via the Elecraft website on Sunday,
March 8.  On Monday, March 9th, I received an email informing me that the
order had shipped via USPS and it included a tracking number.  Shipping
charge was $2.30.  Two days later on Wednesday, March 11, the board was in
my mailbox.  I must say that this is pretty typical of the delivery of items
that I've ordered from Elecraft.  I think Julian may have experienced a
shipping "fluke".  Or, Murphy got ya!

73 de Terry, W0FM