[Elecraft] Elecraft Sales service goes from bad to worse

[Jim Balls]

The happy story.

I ordered the KRX3, KVX3 Additional filters etc on the Tuesday and the 
parcel arrived on the Thursday, yes 2 days from ordering to receiving 
the parcel by UPS at my works address.

I was amazed and the order was all correct.

My second order has just arrived for some additional filters, 2 weeks 
from order but this was due to one part being out of stock and I was ask 
if I wanted the order part shipped within 24hrs of raising the order, I 
declined and the parts again arrived within 2 days of being shipped Via 
UPS, Again the order was all correct and because of the delay the 
shipping cost was waived. Thanks Elecraft!

Well done Elecraft from a very satisfied customer.

Jim M0CKE

Bob Serwy wrote:
> This is what he does.  Look at his other emails in achieve.  He just likes
> to bad mouth the company. 
>
>
> Bob Serwy - N9RS
>
> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net
> [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Robert Naumann
> Sent: Monday, March 16, 2009 7:10 PM
> To: elecraft at mailman.qth.net
> Subject: Re: [Elecraft] Elecraft Sales service goes from bad to worse
>
>
> Do you really think that publicly airing this clerical error is the most
> effective way of getting to a resolution?
>
> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net
> [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Julian, G4ILO
> Sent: Monday, March 16, 2009 6:22 PM
> To: elecraft at mailman.qth.net
> Subject: [Elecraft] Elecraft Sales service goes from bad to worse
>
>
> I am sorry, this is going to be a rant, but exactly what do they think they
> are playing at in Elecraft Sales?
>
> Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my
> K3. I paid using PayPal, accepting the USPS charge which was nearly half the
> cost of the actual order. When nothing was received for such a long time I
> obtained at the end of last week the tracking number from Elecraft Sales and
> was able to determine that the package had been stuck in customs for several
> days and had just been released. When nothing was delivered again today I
> used the tracking number again and was informed that they had attempted to
> deliver at 12:28 today. Except that my wife and I had been in all day and
> no-one had tried to deliver anything.
>
> I contacted Sales again to find out if they had given me the right tracking
> number, and eventually received a reply containing the details they had
> given for shipment. One vital line of the address (house number, street
> name) was missing, the phone number given bore only a 60% correlation with
> mine, and the email address was an old one with one letter missing so it
> wouldn't have worked even if it had still been available.
>
> I really don't know how much clearer I could make my order than to send it
> via PayPal which includes my confirmed shipping address as part of the
> standard email.
>
> Once upon a time you could order something from Elecraft and it was here in
> a few days. It seems to be becoming increasingly slow, expensive and error
> prone (last year I had to remind sales twice before they sent back-ordered
> items.) I'm afraid this is the last time I order anything from Elecraft.
>
> -----
> Julian, G4ILO. K2 #392  K3 #222.
> http://www.g4ilo.com/ G4ILO's Shack    http://www.g4ilo.com/kcomm.html KComm
> for Elecraft K2 and K3   http://www.wota.org.uk/ Wainwrights On The Air 
>
> --
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>
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