[Elecraft] Help needed with K3 utility/install issues

[Craig D. Smith]

I'm trying to update to the latest release level firmware.  I first
downloaded the newest install utility.  This download and install went fine,
and the new version of the utility runs fine and communicates with my K3.
Before downloading the newer firmware, I thought I would first save my
present K3 configuration.  This is where I have a problem.  When I try to
save the configuration, I get an error message as follows: "Power On Banner
Error - K3 Get command failed to return the expected response after several
attempts".

So I can't save my configuration.  Before this, I did type something into
the banner field, but I'm running 2.02 firmware in the K3, so of course it
wouldn't yet display.  I tried to save the configuration several times with
the same result.  I also tried removing and re-downloading the utility
program, but made no difference.

So I'm at a loss as to how to proceed.  Really would like to save my
configuration before downloading the 3.11 level firmware.

       What should I do next??

               Thanks and 73      Craig   AC0DS