[Elecraft] K2 repair

[Mark, KJ7BS]

Ron's point about having a virtual network of support in this email reflector is spot on.  I like to say Elecraft took the Open Source concept and applied it to their product support.  There are thousands of Elecraft rigs in operation and with them a high number of technically savy owners who will offer suggestions to repair your radios.  There are, those who think they know thier stuff but don't and offer suggestions, but the really technically savy ones quickly set them on the straight path of truth and light.

The amazing thing I found out from using the email reflector for help support is no one thinks less of you for needing help and asking for it.
--
Mark, KJ7BS
Glendale, AZ
Editor, The SKCC Centurion
Elecraft K2 S/N 0539
Fists # 2972 CC 1806
SKCC # 2240 C56 T20
MQFD # 128
QRP-ARCI # 12647
AZ ScQRPions
COGRC Emergency Communications



---- Ron D'Eau Claire <ron at cobi.biz> wrote: 

=============
That's a great post, Scott! 

Elecraft personnel are not all in Aptos. That's the "home office" where the
kits and rigs are assembled, but engineers and support staff are scattered
over a large area that includes several states. We normally communicate with
each other via e-mail and telephone. For that reason, and to provide a
written record of your request, e-mail is the best way to get support. Send
a message to: support at elecraft.com  (You'll likely get a reply from Gary
Surrency in Arizona, for example, who is an absolute expert on Elecraft
gear, having worked on them all daily for many years.) 

I doubt if a single person didn't get led astray at some point or another by
someone they relied on who didn't know what they were talking about, or who
had a hidden agenda. I know I have.

In the decade I've owned Elecraft gear, I and almost countless others have
experienced almost absurdly-good and eager help with any question or
problem. It's an open question about which is better: Elecraft equipment or
Elecraft support. Any opinions about that will start a huge, never-ending
thread ;-)

Indeed, it was my experience with the company that encouraged me to get
involved with helping Wayne with the kit assembly manuals. 

It underscores the need to ask the source when one wants a clear answer, and
sometimes it's worth asking twice if the answer wasn't clear the first time.


Ron AC7AC



-----Original Message-----
Hello

I would like to apologize if I ruffled some feathers over Elecrafts support.
I was told when I bought my first K2 that Elecraft did not work on them.
When I had a problem with it that I couldn't fix, I sold it and bought
another one. Well, I had the second one working beautifully for a month and
it started developing problems. So I was going to sell it on ebay and buy
the third one. As you can see, this was getting expensive. Now I am told
that Elecraft does repair them, so I canceled the Ebay add, and  am sitting
here waiting for Elecraft support to return my call on getting this one
fixed. Sorry I was such a pain in the rear, but all I wanted was a working
K2. 73 Scott N5SM _______________________________________________

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