[Elecraft] Earning Customer Loyalty

[Tom Wylie]

Well said Eric.   I don't see it as a problem but my post was meant to 
display the excellent customer service I received from Elecraft.   I 
have nothing but praise for Elecraft, their design, after sales service 
and in fact the whole shooting match.

I don't understand the wingers and whiners who moan about every little 
screw and misalignment etc.   Most
questions on this forum could be self answered by reading the book!

Hey if you don't understand the book, or can't build a radio - then 
don't buy one!   Buy one already constructed.

Now I'm climbing into my flame retardant suit!

Tom
GM4FDM



Eric Swartz - WA6HHQ, Elecraft wrote:
> We test -all- of the various modules in the K3 prior to shipment (both 
> kits and built K3s).
>
> The VFO A/B encoder issue cropped up recently and was a problem at the 
> Bourns factory that they have now corrected. (Fortunately the problem 
> only showed up on a very small percentage of encoders.) But in my 
> opinion, for an expensive encoder like this one, we never should have 
> seen any failures, no matter how few. We pay a premium for these 
> encoders.
>
> We always 100% tested them here, but obviously a few slipped through, 
> by passing here and then failing shortly afterwards. In general the 
> encoder, if it is one of the small percentage that  is going to fail, 
> fails in the first hour or so of use. Once we understood what was 
> happening (after beating up Bourns asking for an answer for a number 
> of weeks..) we built an encoder burn in fixture where we run 100% of 
> the encoders for an extended time before testing them. That in turn 
> catches the offenders. In general, if an encoder runs for an hour or 
> two, it doesn't fail.
>
> Bourns has also made changes to their automated assembly process to 
> eliminate this as a possible issue. We want ZERO failures of encoders. 
> I'm sure we'll see a few more for a little while, but I don't think 
> many are getting by us now. :-)
>
> 73, Eric   WA6HHQ
> ----
>
> Tom Wylie wrote:
>> I had also to replace an encoder which was faulty at the outset, 
>> however, the dis-assembly of the front panel
>> was very easy and straightforward and only took a few minutes.   I 
>> don't understand the "difficulty"
>>
>> de Tom
>> GM4FDM
>>
>
>
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-- 
So I met the bloke who invented crosswords today. I can't remember his
name, it's P something T something R.



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