[Elecraft] Earning Customer Loyalty

[David Ferrington, M0XDF]

Yes, accepted and I'm sure Elecraft have a handle on how many returns  
they are getting.
I also understand that not everyone air's their problems here, which  
makes such judgements difficult, or even invalid - something I hadn't  
considered.
73 de M0XDF, K3 #174
-- 
The trees that are slow to grow bear the best fruit.
-Moliere, actor and playwright (1622-1673)

On 11 Dec 2008, at 13:34, wa6riv wrote:

>
> I also had a failed B encoder. Many of us work with Elecraft and  
> don't say much.  Some component failure is expected. Ted
>
>
> In a message dated 12/11/08 02:03:41 Pacific Standard Time, M0XDF at Alphadene.co.uk 
>  writes:
> This thread is only the second I've seen mentioning failed decoders,
> so 3 of you here I think and the previous mention, back in February I
> think was one - that's 4 out of at least 1933 units!
> Rather a low failure rate, although of course very inconvenient if
> it's you.
> 73 de M0XDF, K3 #174
> -- 
> Dear God, Did you mean for the giraffe to look like that or was it an
> accident? -Norma [Children's Letters to God, 1991]
>
> On 11 Dec 2008, at 09:48, Trond Stubberud wrote:
>
> > I think many of us experienced failed encoders, mine failed the 1.
> > Day of
> > arrival. VFO A. But as always the customer service from Elecraft is
> > excellent and a new encoder arrived after a few days. Most likely
> > there have
> > been a tough pressure at the production line in the past and the
> > quality
> > control have failed in some cases. I can live with this since the
> > products
> > otherwise shines like diamonds :-)
>
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