[Elecraft] replacement parts delay

[Don Wilhelm]

John,

Where did you address the parts request?  If it was to anything other than
parts at elecraft.com, that alone would be adequate explaination for the delay.
If you did send the request to parts at elecraft.com and did not get a response
(automated though it may be) within a few hours, something went wrong.

I suggest you call Elecraft since you have had prior problems with email -
talk with Scott or Brian, or if you have part numbers, you can talk with Pam
or Lisa and they can handle it.  You should receive your parts within a week
or less depending on the shipment mode.  I receive Priority Mail in 3 days,
1st class takes about a week, and UPS ground is 4 or 5 days, and I am in
North Carolina which is a long way from Aptos, CA.

I don't know if you are among the 'guilty' or not, but in the past, I have
seen parts requests posted to the Elecraft reflector -  The reflector is a
forum of Elecraft users, and of course is not the proper venue for such
things as parts requests - sometimes the proper folks at Elecraft will see
such a request and respond, but often times, they do not have the time to
monitor everything on the reflector, and such 'requests' may be missed.

73,
Don W3FPR

> -----Original Message-----
>
> What has been the experience regarding replacement parts and the time
> between request and fulfillment?
> I have requested two parts nearly 3 weeks ago.  I have emailed
> regarding these parts 3 days ago with no response.
> Has this been the Elecraft approach to customer service?
>
> My purchase is over $1700 and I could have purchased several brands
> at far less with varying degrees of sophistication for quite a bit
> less money.
>
> Several hams have reported excellent customer service.  Have I been
> misled?
>
> John
>
>