[Elecraft] replacement parts delay

[Bob Sosin]

My experience has been different.
The other week I sent an email to support at Elecraft with one technical
question and a parts question. In considerably less than an hour, I had a
detailed (tutorial, even) reply to my technical question and a note that the
parts question had been forwarded to the parts department. Minutes after
this, I received an acknowledgement from the parts department, and the part
in question went out in the next day's mail. All at no charge. 

I can't imagine better customer service.
73,
Bob,  KD4WNQ

-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of John Wiener
Sent: Thursday, February 09, 2006 10:44 PM
To: elecraft at mailman.qth.net
Subject: [Elecraft] replacement parts delay

What has been the experience regarding replacement parts and the time  
between request and fulfillment?
....

Several hams have reported excellent customer service.  Have I been  
misled?

John