[Elecraft] replacement parts delay

[John Wiener]

What has been the experience regarding replacement parts and the time  
between request and fulfillment?
I have requested two parts nearly 3 weeks ago.  I have emailed  
regarding these parts 3 days ago with no response.
Has this been the Elecraft approach to customer service?

My purchase is over $1700 and I could have purchased several brands  
at far less with varying degrees of sophistication for quite a bit  
less money.

Several hams have reported excellent customer service.  Have I been  
misled?

John