[Elecraft] K2 RF Board: Missing Bag of Parts #!!??#

[Ron D'Eau Claire]

----- Original Message -----
From: "Dave Hottell" <hottell@gulftel.com>

> At 09:47 AM 6/2/02 -0400, you wrote:
> >With regard to this issue it seems to me a big deal was made over a minor
> >error that is unusual compared to the normal Elecraft quality control.
>
> I am not sure that is a true statement.  My K1, #1124, had two parts
> missing from one bag and the PIC for the KAT1 was defective.  There are
> several of the defective PIC's for the KAT1's out there - ...  From my
experience
> the laudatory comments are not an accurate reflection of reality.
>


My K2 kit arrived with a bad crystal in it. That was two years ago. A couple
of conversations with Gary had a replacement coming my way even though he
was sure it wasn't the crystal. (And the new crystal fixed the problem too
<G>).

Elecraft has a good track record of excellent customer support. They tend to
replace things and do whatever is necessary to make things "right" with a
minimum of fuss.

Yes, I agree that it is VERY frustrating to get a bad part or find that one
(or a bag of them) is missing, but I am certain that I would NOT want to pay
the price necessary for a kit that was absolutely guaranteed to be filled
with all perfect parts every time.

When dealing with Human Beings, I have found it useful to remember that ALL
humans make mistakes.  Even me.  So I base my assessment of my fellow humans
on how they go about correcting their mistakes.

In that regard Elecraft scores very high in my book.

Ron AC7AC
K2 # 1289